Member FAQ’s

When will I receive my membership cards?
Membership cards are mailed within 1-2 weeks. If you do not receive your membership cards within three weeks of purchase, please call us at (916) 808-4537.

When will my membership expire?
One year from the date of purchase.

What if I lose my membership card?
There is a $5 replacement fee for lost or stolen cards. Purchasing one can be done online, at the box office, or call us at (916) 808-4537.

Can I give my membership card to a friend or family member to use?
No, memberships are non-transferable. If a family member will be visiting regularly with your children, we recommend you purchase a caregiver card.

Contact the Membership Department

For more information about Fairytale Town Memberships, please contact us using the form below, or call us at (916) 808-4537.

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